REFUND & EXCHANGE
Vivy Boutique allow exchange on sold items based on the following terms & condition. At Vivy Boutique, we accept returns for the following reasons :
- An incorrect item
- A defective item
Please note that we do not accept returns if the size doesn’t fit you as measurements are clearly stated on the website. Items on limited time promotions or purchased within the Sale section are not returnable.
Customers must contact us within 2 working days upon receiving their parcel and all returns should be done within an additional 10 working days from the above date.
All items must be unworn, unwashed and in brand new condition (without any stains, fragrances, scents including detergent and perfume) or any form of disarray that warrants the item unsuitable for resale. We reserve the rights to reject any refunds if the return item doesn’t meet above conditions.
Return your items to the address shown below:
Name : Vivy Boutique
Address : No.40, Jalan Layang 16 Taman Perling, 81200 Johor Bahru, Johor
Contact No. : 016-723 8064
I would like to request a refund in cash (in any condition)? We apologize that we are unable to provide any refunds in cash.